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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jessica Quintino

May 2, 2024

5  out of  5 rating by Jessica Quintino
"I am very happy with Karen Michaels State Farm in North East. Everyone in the office is friendly and helpful. I would highly recommend this office especially Lorena she gives me the information I need to make informed decisions regarding my insurances. Lorena goes off and beyond your needs!"
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Shaun reviews tech

May 2, 2024

5  out of  5 rating by Shaun reviews tech
"Good pricing and amazing help Mr.Hines helped me out a lot really good customer service and getting started with insurance"
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Jeffrey Poston

May 2, 2024

5  out of  5 rating by Jeffrey Poston
"Great customer service!"
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Chelsea Davis

May 2, 2024

5  out of  5 rating by Chelsea Davis
"With my daughters in sports and being a single mom there are always worries that something is going to happen and I won’t be able to afford big bills like hospital bills but then Laurena introduced me to a policy that pays me if we need to go to urgent care or the hospital and it really helps! Laurena is the best and she always looks out for customers needs and is so sweet! I recommend contacting her to everyone! Thanks Laurena for always being a call away for any insurance needs or questions!"
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Mz Kellz

May 1, 2024

5  out of  5 rating by Mz Kellz
"Friendly."
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Wallace Bullwinkle

April 29, 2024

5  out of  5 rating by Wallace Bullwinkle
"We called State Farm because we were shocked at our new very high premium (we have never submitted a claim in over 30 years) and wanted to find ways to lower the amount. Keara Cottrell took our call and listened to our concerns, and later in the same day sent us a comprehensive email with some options we could consider to lower our premium. We appreciate her help and prompt response."
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Matthew Boyle

April 25, 2024

5  out of  5 rating by Matthew Boyle
"I talked to Keara on the phone extensively, and she was nothing but kind, helpful, and had all of the answers to my questions!"
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Dawn Scott

April 23, 2024

5  out of  5 rating by Dawn Scott
"Always friendly & helpful."
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Renae Lyons

April 22, 2024

5  out of  5 rating by Renae Lyons
"Mimi B was very helpful when calling into the office. Switching insurance on new vehicles can be stressful but Mimi was able to quickly help in getting the new insurance card to show proof of insurance to the dealer. Very efficient and friendly."
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mkr 1965

April 22, 2024

5  out of  5 rating by mkr 1965
"I spoke to David Lazzaro today because I needed to add my daughter to my policy and discuss discounts. He was able to give me different quotes based on these discounts, which helped me to lower my premium somewhat. I appreciated his professionalism and friendliness very much!"
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Roxanne Foreman

April 22, 2024

5  out of  5 rating by Roxanne Foreman
"Great company work with you"
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Rachel Minks

April 20, 2024

5  out of  5 rating by Rachel Minks
"Laurena is so helpful and friendly whenever i need her."
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Bernadette Fludd

April 19, 2024

5  out of  5 rating by Bernadette Fludd
"Good Day, thank you Dave for your help today. Excellent service!"
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Yvonne Pitt

April 16, 2024

5  out of  5 rating by Yvonne Pitt
"Thanks for listening and being patient. Excellent customer service and communication skills."
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N S (Nick)

April 15, 2024

1  out of  5 rating by N S (Nick)
"Trash agency, zero customer support, scam you with a rate then raise it almost 50% over two years. They were useless with an accident I got into where I was at zero fault (weather) and did absolutely nothing to help. Run from this agency Karen Michaels is TERRIBLE agent to use and id recommend not even using statefarm because of her. Reminder that she is a fraud and hires incompetent morons that are told to screw customers as much as possible. 200% rate increase over 6 months. Explain it all you want you all are scam artists and this is why Karen couldn’t find anything profitable for her other than selling insurance. You’re a joke and deserve to lose your agency Edit: was told I would receive a call back and the manager, Tracy even confirmed I had reason to be upset. Over a week later and no call. Your comment like all else your little agency does is irrelevant and a lie because youve offered no explanation and simply "we will call you back""
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j ja

April 15, 2024

1  out of  5 rating by j ja
"This is the worst agent in statefarm and should have her agency taken away. Once they have your money dont expect any help. Disgusting owner with absolutely terrible employees. They will SCREW you on claims and/or just not do anything to help the process. Also they will LIE to you when you sign up about rates and covered events. RUN"
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Henrietta Dorsey

April 12, 2024

5  out of  5 rating by Henrietta Dorsey
"I recently talked with Kristina Racine who was very helpful in answering my question. She was so nice and pleasant. I know she must be a joy to work with."
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Dee Bacallao

April 12, 2024

5  out of  5 rating by Dee Bacallao
"Such an amazing experience with Mimi. She was very helpful and addressed all my concerns in a timely manner. Thank you"
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Susan Bower

April 12, 2024

5  out of  5 rating by Susan Bower
"Lower rate.saving a bundle. Katie was extremely helpful!"
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Paul Kovacs

April 11, 2024

5  out of  5 rating by Paul Kovacs
"A great experience. Quick and comprehensive. Very detailed to meet my needs for both home and auto. Everything was explained clearly and concisely. I had time to comparison shop for policies and besides having the best quote, Karen was the only one who personally called me back to discuss any questions or concerns I may have had. A++"
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Gianna Drogheo

April 11, 2024

5  out of  5 rating by Gianna Drogheo
"Laurena was wonderfully helpful in taking me through the UM EUM questions and answers. And she is a real joy to talk with. Thank you for your wonderful service."
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Tyler Rader

April 10, 2024

5  out of  5 rating by Tyler Rader
"Dave was very thorough and polite while explaining my policies to me. Will be going to him for all future insurance questions."
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Fangjun Wang

April 10, 2024

5  out of  5 rating by Fangjun Wang
"Mimi is very responsible person and careful customer."
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Regina Gude -CCHD-

April 8, 2024

5  out of  5 rating by Regina Gude -CCHD-
"I have wonderfull experience talked to Ms. Raffa. I needed Auto and Rental insurances, she explained everything and was able to helping and gave me good bundle price for both and I was satisfied compared with my previous insurance which increased my premium. Ms. Raffa is very courteous, helpful and understanding. Overall, I am very satisfied with State Farm and the Staff."
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Kathy Clough

April 5, 2024

5  out of  5 rating by Kathy Clough
"Excellent customer service, spoke with Kristina Racine, was very pleased, she is very professional and informative."