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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Erica Baeza

October 13, 2026

5  out of  5
rating by Erica Baeza
"Raistlin was very helpful today thank you so much very nice guy"
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Hayden Fox

October 12, 2026

5  out of  5
rating by Hayden Fox
"I spoke with Sam about a car insurance issue and she explained everything and made the process very easy."
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Cindy Robertson Taylor

October 12, 2026

5  out of  5
rating by Cindy Robertson Taylor
"Raislin went above and beyond assisting me today!!
Lots of information I was not aware of was given.
He was polite and very knowledgeable and answered all my guestions.
Very personable and I enjoyed talking with him.
Would be great to always get him when I call in!!
Thank you so much for making the start of my day great (:
Cindy Robertson Taylor"
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Cheyenne Hoover

October 8, 2026

5  out of  5
rating by Cheyenne Hoover
"Raistlin Smits Was my agent today he helped me with an issue I had; I closed with progressive canceled my policy and came over to you guys and they reported me to PennDOT and tried to get me in trouble with them so he was kind enough to send over my proof of insurance and everything else to the Department of transportation so I will definitely never be going back to progressive that’s for sure and he was very kind and welcoming and helped me out with the snap and save as well Explained it a little bit better for me because I have problems with heartbreaking with my Tesla because I use FSD so he explained that to me as well. He had a lot of good information for me but definitely was a big help with the whole department of transportation and progressive being very rude to their customers so definitely appreciated his help and his hospitality was very welcoming. You have a very good agent there!"
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C C

October 8, 2026

5  out of  5
rating by C C
"Raistlin was pleasant and extremely patient and helpful with my questions and guiding me through the process necessary to get my request taken care of. He also offered that I not hesitate to contact him/state farm associates for any further assistance at any time which is greatly appreciated."
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Drake Wyles

October 8, 2026

5  out of  5
rating by Drake Wyles
"I had a great experience working with Mikal. He was very helpful, professional, and took the time to make sure I understood everything. He made the whole process easy and stress-free, and I really appreciated how responsive and knowledgeable he was. I would definitely recommend Mikal to anyone looking for a State Farm agent who genuinely cares about helping his customers!"
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Zoë Davis

October 7, 2026

5  out of  5
rating by Zoë Davis
"I had a great experience working with Raistlin Smits at State Farm. He was professional, knowledgeable, and incredibly helpful. I really appreciated his patience and the time he took to explain everything clearly. His excellent customer service made the whole experience easy and pleasant. I highly recommend Raistlin to anyone looking for someone who is attentive and a pleasure to work with."
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Humble Lifestyle

October 5, 2026

5  out of  5
rating by Humble Lifestyle
"Bria coats was very professional patient & cool I would definitely recommend her A+"
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Mike Grimes

October 2, 2026

5  out of  5
rating by Mike Grimes
"Any time I have to call the office everyone is very professional and efficient. Would highly recommend them!! Sam helped me tremendously with my policy and trying to add my son and another vehicle, and did I mention it was 10 minutes before closing and she never made me feel like I was a bother."
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Holly James

October 2, 2026

5  out of  5
rating by Holly James
"Bria Coates was very helpful and took the time for me.to understand everything. Super friendly too! Very great agent!!! Was more like talking to a friend than an agent!! Will definitely call in the near future to get life insurance,as until I spoke to Bria,I didn't know y'all had!! Thank you"
We responded:
"Holly, thank you so much for your wonderful review! I'm glad we could help you understand everything clearly. It's great to hear that you found the experience friendly and helpful. If you ever have more questions or need further assistance, don't hesitate to reach out.

- Karen Michaels - State Farm Insurance Agent, North East, MD"
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Jane Schweizer

October 2, 2026

5  out of  5
rating by Jane Schweizer
"Dave was very nice explaining things to me so I can understand it better"
We responded:
"Jane, thank you for your wonderful review! I'm happy to hear that Dave was able to explain things clearly and help you understand better. We appreciate your feedback and are always here to assist with any future needs or questions.

- Karen Michaels - State Farm Insurance Agent, North East, MD"
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Thelma Mitchell

September 29, 2026

5  out of  5
rating by Thelma Mitchell
"David was very helpful and polite. I would like to Thank you so much David for everything"
We responded:
"Thelma, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
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Jan Agbon

September 29, 2026

5  out of  5
rating by Jan Agbon
"Mallory from Karen Michaels state farm helped me very quickly to add another new vehicle to my existing insurance! Great customer service and efficient!"
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Lenny Smith

September 25, 2026

5  out of  5
rating by Lenny Smith
"Melanie was very nice and informative! State Farm never lets me down!"
We responded:
"Lenny, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Susan Schoenfelder

September 24, 2026

5  out of  5
rating by Susan Schoenfelder
"Had some trouble with logging in on-line. Melanie has been more than helpful, helping me resolve this issue by referring me to tech support. In the meantime, she has answered all of my questions regarding my multiple policies with Statefarm. She is a wonderful asset for this office."
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Kaelyn McStoots

September 23, 2026

5  out of  5
rating by Kaelyn McStoots
"Laurena helped me with a couple claims I had and was very responsive and communicative throughout the whole process, she kept me informed and is very knowledgeable about the policies. Cannot recommend her enough, she’s amazing!"
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Letrell West

September 22, 2026

5  out of  5
rating by Letrell West
"I was given amazing insight and direction. Bria helped me through the beginning stages of this journey and I couldn’t be more grateful!"
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Lori Nagle

September 21, 2026

5  out of  5
rating by Lori Nagle
"Bria was very knowledgeable and professional"
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Tanya Cherry

September 19, 2026

5  out of  5
rating by Tanya Cherry
"My sales rep Fida was the absolute best such a sweetie. Not too offten that you call for auto insurance you & the sale rep talk as if you've known one another for yrs!! I this I'm gonna love it here🩷"
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Allie Ann

September 19, 2026

5  out of  5
rating by Allie Ann
"Ms. Mimi was wonderful, she was patience. It took us a minute to get it together after what my other agent did. But I m glad I m with them. Thumbs up. If you need rental insurance, go to Karen Michael they are wonderful and very helpful. I m getting ready to give them my auto too."
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mike bunde

September 15, 2026

5  out of  5
rating by mike bunde
"Mimi is amazing as regards to customer service."
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Michele Forte'

September 14, 2026

5  out of  5
rating by Michele Forte'
"Chayna was very helpful."
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V Mira

September 9, 2026

5  out of  5
rating by V Mira
"Thank you so much Sam!! You helped me more than you know. Very professional and patient with all of my questions. You're awesome!"
We responded:
"Laurena, thank you for your kind words! I'm glad she could assist you and make your experience pleasant. If you need any further help, feel free to reach out.

- Karen Michaels - State Farm Insurance Agent, North East, MD"
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Carlyn

September 9, 2026

5  out of  5
rating by Carlyn
"Mikal was totally professional and helpful. He is pleasant and extremely knowledgeable. I would refer him to my family and friends. He's totally an awesome asset to StateFarm."
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Kathleen Moran

September 8, 2026

5  out of  5
rating by Kathleen Moran
"Friendly, professional service."
We responded:
"Kathleen, thank you for taking the time to leave us a review! I'm happy to hear you found our service both friendly and professional. We're always here to help if you need anything else!"