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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jenelle kristine

July 15, 2026

5  out of  5
rating by Jenelle kristine
"Loved working with Bria! She was patient and took the time to explain everything to me and my husband. Would definitely recommend working with her! Her knowledge and professionalism were top tier!"
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Tameka Stevenson

July 14, 2026

5  out of  5
rating by Tameka Stevenson
"I had an excellent experience with the Bria Coates. She was friendly, professional, and genuinely interested in helping me. My questions were answered quickly, and she went above and beyond to make sure my experience was a positive one. It's refreshing to receive such prompt, courteous, and knowledgeable support. I truly appreciate the outstanding service and would highly recommend State Farm to anyone looking for an insurance company that values its customers."
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Laron Lacend

July 14, 2026

5  out of  5
rating by Laron Lacend
"Really grateful for all the insight Bria Coates was able to provide as somebody new to needing their own insurance. Took the time to really help me understand what I was signing up for and I felt really comfortable working with them"
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john savage

July 10, 2026

5  out of  5
rating by john savage
"Mimi was very helpful and pleasure to work with-John Savage"
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Aisha Bridgewater

July 9, 2026

5  out of  5
rating by Aisha Bridgewater
"I had an excellent experience with Bria at State Farm. She was very polite, professional, and took the time to answer all of my questions. She made the entire process easy and stress-free, and her customer service was outstanding. I truly appreciate her patience and willingness to help. I highly recommend working with Bria if you’re looking for excellent service!"
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Jack Pie

July 8, 2026

5  out of  5
rating by Jack Pie
"Took care of everything greatly"
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J T

July 8, 2026

5  out of  5
rating by J T
"Painless process to speak with State Farm. Quickly resolved a coverage change."
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Bill Alzos

July 7, 2026

5  out of  5
rating by Bill Alzos
"Karen and her staff are always quick and professional to respond to my questions, regarding pricing, coverage, or additions to my policies. I use them for all my insurance needs and will continue to do so."
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Conrad Phillips

July 7, 2026

5  out of  5
rating by Conrad Phillips
"Recently switched to State Farm, Karen’s team is amazing, thoughtful and authentic. The money saved each month is a huge plus as well. No looking back"
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John Harwood

July 7, 2026

5  out of  5
rating by John Harwood
"Absolutely love these people have been so helpful Miss Tammy was absolutely a blessing I have been able to get rental insurance and car insurance and for the first time in my life I'm fully covered and I've never had such a easy experience to be able to be covered and have security that I've never been able to experience before. It is truly an amazing feeling. And an unbeatable price I've never had insurance so cheap and easy to deal with. I 100% recommend them to anybody looking to insure their home or Auto or anything else that they are looking to ensure they're very very easy to talk to and they will explain anything you need to know all you have to do is ask and they're not pushing whatsoever like most insurance companies thanks guys I really appreciate y'all are A1 the best insurance company in my book. And I recommend you to anybody anybody looking to insure their personal property or anything they have that's able to be insured thanks again guys y'all are awesome made my life a lot easier"
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Mike

July 7, 2026

5  out of  5
rating by Mike
"Karen michaels staff are exceptional customer service representatives especially Mallory who is always pleasantly available to help out as soon as I walk in or call, highly recommend this office"
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derrick george

July 3, 2026

5  out of  5
rating by derrick george
"Great group of folks! They are always nice and super knowledgeable, and helpful! Outstanding customer service!!"
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Enga Ferguson

July 3, 2026

5  out of  5
rating by Enga Ferguson
"Shout out to Ms.Bria you was so awesome/amazing today & it was such a pleasure talking to someone as friendly as you where Thank you for your assistance 😊"
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Zinaya Marsh

July 3, 2026

5  out of  5
rating by Zinaya Marsh
"Pammy was great! Service is great! Everyone is very polite and professional."
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Melissa Clarke

July 2, 2026

5  out of  5
rating by Melissa Clarke
"It's so refreshing to have personal service rather than constantly being diverted to service myself or having artificial intelligence serve me. I've been very happy with Karen Michaels State farm, knowledgeable, easy to get a hold of and quick to help. Thank you to them all & most recently Bria. Thank you I appreciate your help & your swiftness with addressing my request.🙂"
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Natalie napfel

July 1, 2026

5  out of  5
rating by Natalie napfel
"Tammy was very kind on the phone love her"
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James Williams III

July 1, 2026

5  out of  5
rating by James Williams III
"First of all I'd like to say I had a great customer experience working with Bria because although they were very busy they got back to me in a timely fashion within 20 minutes after leaving a message. She was able to add a driver to my insurance in no time at all and got back to me with all the specifics and details. She was overly helpful and very pleasant, efficient and totally professional. That's the kind of experience that keeps me with State Farm."
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Ezequiel Ortiz

July 1, 2026

5  out of  5
rating by Ezequiel Ortiz
"Sam was fast,cordial and straight to the point...I definitely hope she picks up the phone on my next interaction with State Farm!"
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Barbie B

June 30, 2026

5  out of  5
rating by Barbie B
"Tammy was very helpful and patiently answered my questions. I’m glad the call didn’t take long because she was very knowledgeable."
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Shaneka Smith

June 30, 2026

5  out of  5
rating by Shaneka Smith
"Karen Michaels Was very professional and she assist me with everything I need"
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Juan Carlos Contrera FF

June 30, 2026

5  out of  5
rating by Juan Carlos Contrera FF
"Son muy amable siempre buscan la forma de atenderte bien rápido"
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Richard Dayton

June 29, 2026

5  out of  5
rating by Richard Dayton
"honest review here...i cant say enough good about how the customer service has been from day 1 till now....its been years of consistentcy and i cant say enough good....the rates have been lower than anyone by far...i regularly shop rates about once a year....and i wonder why i do.....bc they are the best hands down!!!!"
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Justin “Skin” Justin

June 29, 2026

5  out of  5
rating by Justin “Skin” Justin
"Tammy was super knowledgeable and wonderful to work with! We all could use more people like Tammy in our life, with their positive contagious energy!"
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Abubeker Moha

June 29, 2026

5  out of  5
rating by Abubeker Moha
"Excellent customer service by Fida Yasin. She is professional, knowledgeable, and answered all my questions patiently. She took the time to explain all of my options and helped me find the best coverage for my needs. Thank you!"
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Anish Upreti

June 29, 2026

5  out of  5
rating by Anish Upreti
"Tammy was professional, patient, and made the entire process easy. She answered all my questions and helped me find the best coverage at a great price. Highly recommend!"