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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chelsey Shelton

May 29, 2026

5  out of  5
rating by Chelsey Shelton
"Brooke & Tammy are friendly and professional. They always strive to help you the best they can. I strongly recommend this agent for all of your insurance needs."
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Hailey Simmers

May 29, 2026

5  out of  5
rating by Hailey Simmers
"Tammy was helpful with ALL my questions and quickly helped me with our policy changes"
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Eric Koethe

May 28, 2026

5  out of  5
rating by Eric Koethe
"Mimi and Karen were awesome at Karen Michael's state farm ins."
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Kevin Carr

May 27, 2026

5  out of  5
rating by Kevin Carr
"The representative was very professional and courteous. Thank you for a rewarding experience."
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red monkey

May 26, 2026

5  out of  5
rating by red monkey
"Mimi was great. She helped me through all the difficulties I was having and solved all of my problems I had w the last agent. She was an amazing communicator and she was very patient and kind to me. If I could give her 10 stars, I would!"
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Shawn Harris

May 22, 2026

5  out of  5
rating by Shawn Harris
"Always great customer service"
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Nicole Vaughan

May 22, 2026

5  out of  5
rating by Nicole Vaughan
"Tammy was so sweet , and quickly figured out my issue with my log in attempts . Highly recommend."
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Mary Garrett

May 22, 2026

5  out of  5
rating by Mary Garrett
"Mallory was so helpful. Her follow-up was great and this is the friendliest business I have ever done business with!"
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Paul H

May 21, 2026

5  out of  5
rating by Paul H
"I spoke to Mikal, At State Farm customer service. I was calling in reference to see if I could get my car insurance lower. He was extremely helpful. Listen to my concerns about my bill. See where we could cut cause he asked me how much mileage I put on my car he asked me a different questions about coverage if I wanted to update it or keep it where it was explained to me as far as what the numbers would be if I updated a little bit in all the categories, and he was extremely helpful very easy to understand. Ended up that he will be saving me money with all that the different options and cost savings that would be available to me, I’m a 67-year-old retired man, and I don’t drive that much. And he was very thorough and on point, and I appreciate him so very, very much. At one point I got him disconnected because I was walking out to my car to get the mileage and he was trying to get a hold of me to make sure he continued my conversation so that was really great too. Great customer service had nothing for praising for him to be so thorough so much empathy and understanding why was trying to figure out if there was any more savings I could come and he had so many options. Definitely A1 customer service. Thank you. Mikal"
We responded:
"Thank you, Paul, for recognizing Tammy's friendly, professional, and knowledgeable service! If you have any insurance needs in the future, feel free to reach out. Karen Michaels - State Farm Insurance Agent, North East, MD"
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Rosa S

May 20, 2026

5  out of  5
rating by Rosa S
"I was a bit hesitant to call but Tammy was such a pleasure and extremely helpful with multiple questions."
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Dana Cornwell

May 20, 2026

5  out of  5
rating by Dana Cornwell
"We love State Farm! Karen Michael's office has been our office for many years. We have always been very satisfied. Everyone is always helpful and friendly. I recommended them to my family and friends. We're all happy."
We responded:
"Thank you, Dana! I appreciate the kind review and your recommendation of my office! -Karen"
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Melissa Blythe

May 20, 2026

5  out of  5
rating by Melissa Blythe
"Everyone I've worked with in the office had been very helpful. Just today, I wanted to increase my coverage, and it only took a short phone call with a very qualified and knowledgeable agent to make that happen. I'm also very pleased that the damage to my wallet was minimal."
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Cindy Thomas

May 18, 2026

5  out of  5
rating by Cindy Thomas
"Tammy was perfect. Great experience!"
We responded:
"Thank you, Cindy! We appreciate the five-star rating!"
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Anita Phillips

May 17, 2026

5  out of  5
rating by Anita Phillips
"Received prompt and efficient info needed to make a decision on changing policy needs. Thanks to Tammy. Great service!!"
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Yaphett Wilder

May 14, 2026

5  out of  5
rating by Yaphett Wilder
"Highly respectful & helpful"
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Kevin Perez

May 14, 2026

5  out of  5
rating by Kevin Perez
"Tamy was awesome helping me with my insurance policy."
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Melissa Miller

May 14, 2026

5  out of  5
rating by Melissa Miller
"Highly Recommend, Karl was amazing and thorough. He went though every step with me and insured it match my other plans. I had my home and vehicle insurance though two different companies ( Progressive and Nationwide ) and I saved so much money. Not only though them but combining my plans. They were my first phone call and thank god I didn’t have to call around for more quotes."
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Alex Mohammed

May 13, 2026

5  out of  5
rating by Alex Mohammed
"Melanie was very helpful."
We responded:
"Alex, thank you for sharing your feedback. We understand that getting new insurance can be stressful, and our team does their best to assist customers through this process while providing clear, honest guidance. After reviewing your account, we can see that Tyler did everything in his power to help you, though some things are truly out of our control. We'd be happy to speak with you directly to review your concerns and see how we can help moving forward. Please feel free to contact our office at your convenience."
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Taina

May 13, 2026

5  out of  5
rating by Taina
"Tammy Smallwood the agent staff at State Farm is a very nice and well spoken women. She helped me with everything I needed this morning. She is great 😊 Thank you Tammy for being a kind soul."
We responded:
"Taina, thanks for sharing your experience! I'm happy to hear that Tammy provided you with the assistance you needed. Her kindness and communication skills are truly valued. If you have any more questions or need further assistance, feel free to reach out to our office. "
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Betty Byrd

May 12, 2026

5  out of  5
rating by Betty Byrd
"Samantha was awesome! She was able to get my home owners insurance reinstated. She was kind and a great person to talk to. Thank you Sam"
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Captain Slaymore

May 11, 2026

5  out of  5
rating by Captain Slaymore
"Great customer service, fast, knowledgeable and courteous. I spoke to Chayna and she got my second policy up and added fast. Appreciate the crew and the rates, I highly recommend them."
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Lou Younghein

May 8, 2026

5  out of  5
rating by Lou Younghein
"I would like to thank Kaylor and Mimi for their excellent customer service. Always a pleasure talking to them. It is very nice when you call to make changes and they take care of it right away. Definitely an asset to State Farm."
We responded:
"Lou, thank you! We appreciate your trust in us to take care of your insurance policies."
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Beverly Watts

May 8, 2026

5  out of  5
rating by Beverly Watts
"I spoke with Chayna at Karen Michael's State Farm Office today. She was very helpful and explained everything so that I could understand it. I really appreciated her knowledge and ability to explain."
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shymica smith

May 8, 2026

5  out of  5
rating by shymica smith
"KJ helped with my quote.It was fast and he was friendly with great customer service 10 out of 10 and yes I would recommend. State Farm was definitely on my side. Thank you KJ"
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Melissa Childers

May 8, 2026

5  out of  5
rating by Melissa Childers
"Great company, and Karen is awesome got a birthday card. I never got an acknowledgement"